AGENDA

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00 - 7:00pm 11:00am - 4:00pm 10:00am - 1:00pm

Days


Tracks

Wednesday, January 30, 2019
9:00-9:25am
Wednesday - 1/30/19
MSP Expo ()
The Importance of Transitioning to an As-a-Service Model
MSP-01
ConnectWise
MSPs spend a lot of time focusing on the technology you provide, because that's what you love. But, it's more important than ever the industry to put their focus on the customer over the technology. Hear from ConnectWise experts on how to get started on transitioning to the As-a-Service model; and how to make the transition a successful one.
  MSP Expo
9:30-9:55am
Wednesday - 1/30/19
MSP Expo ()
How to Create the Right Culture to Increase Your MSP’s Business
MSP-02
netsapiens
This session will discuss the role of company culture in driving MSP business results.
  MSP Expo
10:00-10:55am
Wednesday - 1/30/19
MSP Expo ()
Managed Services Opportunities for Cloud and Hybrid Voice & Unified Communications
MSP-04
The adoption of Voice, UC and Contact Center platforms in the cloud is increasing at a rapid pace. However, even though cloud providers offer SLAs and have a critical responsibility to provide a high level of service, there is still a tremendous opportunity for MSPs to help customers ensure a smooth migration from on-prem to the cloud and to offer ongoing operations services for both their on-prem and cloud users. Given that the cloud doesn't eliminate the need for on-prem devices (e.g. SBCs, CCE Servers, network, etc.) and the cloud providers SLAs typically only extend as far as their own data center network, the customer is left with troubleshooting issues when they don't sit in the responsibility of the cloud provider. In this session learn more about the market shift to Cloud UC and considerations and opportunities to offer value add Managed and Professional services focused on Skype for Business, Skype for Business Online, Teams, Cisco, BroadSoft, Webex Teams, Avaya and other leading communications and customer experience platforms.
  MSP Expo
11:00-11:25am
Wednesday - 1/30/19
MSP Expo ()
MSP Cloud Lessons Learned
MSP-08
Steadfast
Hear real stories from managed and IT services providers about their experience in implementing cloud into their service offerings. What are their key obstacles and how do they overcome them? What has worked and what hasn’t? How do they differentiate themselves in an increasingly competitive cloud marketplace? This presentation will present and examine the key findings of a live virtual panel session with MSPs and cloud providers.
  MSP Expo
11:30-11:55am
Wednesday - 1/30/19
MSP Expo ()
Orchestrating Your MSP Profitability
MSP-05
This Solution
Learn how this master MSP scaled his business and pushed profitability to the next level by understanding the true cost of labor, services and products and then using that data to develop accurate pricing for his services. This session will explore how the data in your business can be the key to optimizing your team’s time and skills, delivering effective services that build loyalty and engagement, and driving stable, steady profitable growth for your business.  
  MSP Expo
12:00-12:45pm
Wednesday - 1/30/19
MSP Expo ()
Working Lunch Session: Why MSPs Need to Offer Cloud-Based & Hosted Solutions
MSP-06
Delphi, Inc
Delphi, Inc
Yottabyte
Netsuite
AVANT
This session will talk about how MSPs risk losing customers and revenue unless they deliver credible hosted cloud offerings that rival those of Amazon Web Services and the other big players. Of course, in-house cloud platforms can be expensive and complicated. But MSPs don’t have to become cloud deployment experts to offer multitenant cloud services. This presentation will talk about all that and provide advice on what they do need to do.
  MSP Expo
1:00-1:25pm
Wednesday - 1/30/19
MSP Expo ()
How MSPs Can Ensure Peak Performance for Mission-Critical Business Wi-Fi
MSP-07
KodaCloud
Businesses and other organizations have come to rely on Wi-Fi to get connectivity wherever they are. So when Wi-Fi is unavailable or unreliable, it can really put a kink in productivity. This session will discuss how MSPs can deliver Wi-Fi services that provide their customers with strong performance and reliability.
  MSP Expo
1:30-1:55pm
Wednesday - 1/30/19
MSP Expo ()
Why MSPs Should Offer Voice Services (Or How & Why to Differentiate Yourself in the Marketplace)
MSP-03
net2phone
Technology changes quickly, and managed service providers need to evolve to keep pace. Today, businesses on the lookout for MSPs have much higher expectations than they did just a few short years ago. Failing to meet these expectations will lead to unprepared MSPs being left behind. To remain competitive, it’s crucial for MSPs to stand out from the crowd. They can do that by offering a full suite of services – including voice services. This session will discuss evolving workplace communication requirements, what UC is and why business customers need it, and how UC and voice services bring value to the MSPs that offer them.
  MSP Expo
2:00-2:25pm
Wednesday - 1/30/19
MSP Expo ()
Show Me the Money: Ways to Increase Your Company’s Worth
MSP-11
Pax8
With Gartner expecting cloud migration to affect $1 trillion in IT spending by the end of 2020, it is clear there is money to be made. Cloud computing is one of the most disruptive technologies today, promising lucrative opportunities for those ready to meet this demand. This session will help you discover ways to lower your Customer Acquisition Cost (CAC), set-up winning customer-acquisition budgets, and make the investments necessary to acquire ideal clients. You'll also learn clever ways to reduce CAC, build a strategy for increasing the value of your business through monthly recurring revenue (MRR), and adopt new tactics to increase the lifetime value of the customer relationship.
  MSP Expo
2:30-2:55pm
Wednesday - 1/30/19
MSP Expo ()
Marketing the Cloud MSP for Streamlined Success: Segment Appeal and Solutions
MSP-20
HyperGrid
As enterprises continue to look for ways to increase their adoption of public cloud services, the cloud twofer - the right MSP and the right cloud management platform - can become a model for cloud MSPs to increase their revenue and accelerate growth. Cloud MSPs can be catalysts for change and seamless collaboration across the entire organization. They can serve as trusted advisors and curators of a dizzyingly complex software Lego marketplace, helping enterprises take advantage of the true agility of the cloud across the entire lifecycle of IT and DevOps within the organization.
  MSP Expo
3:00-3:25pm
Wednesday - 1/30/19
MSP Expo ()
Modern Marketing for MSPs
MSP-09
Smith.ai
Presh Marketing Solutions
GoZone WiFi
Traditional marketing is officially a thing of the past. Product and customer experience is officially the new “brand” that consumers recognize. But what does this mean for MSPs? Join Chris McGovern from Presh Marketing Solutions as he discusses the new consumer decision process, and what action your business must take now in order to remain relevant.
  MSP Expo
3:30-3:55pm
Wednesday - 1/30/19
MSP Expo ()
Differentiating Your Telecom, Managed, and Hosted Services
MSP-10
Wildix
  MSP Expo
4:00pm
Wednesday - 1/30/19
Keynote Presentation ()
Keynote Presentation by Dell
K-01
Dell Technologies
  Keynote Presentation
4:30pm
Wednesday - 1/30/19
Keynote Presentation ()
Keynote Presentation by IBM
K-02
  Keynote Presentation
5:00-7:00pm
Wednesday - 1/30/19
()
CVx/ITEXPO Exhibit Hall Grand Opening Reception
X-03
  
5:15pm
Wednesday - 1/30/19
(CVX Theatre on Expo Floor)
Emergent Technologies: Betting Where the Money Will Be
CVX-01
RAD-INFO INC
AI/ML, IoT, drones, AR/VR, Blockchain, 5G, 3D printing … emerging technologies certainly get plenty of attention from product marketers and session speakers, but hype rarely pays the bills. For this session, industry pundit and channel curmudgeon Peter Radizeski will look at the recent history of emerging trends as well as today’s realities to advise channel partners on where to place their bets in terms of emerging technologies.
  
6:05pm
Wednesday - 1/30/19
(CVX Theatre on Expo Floor)
The Constantly Evolving Threat Landscape
CVX-02
Powernet
Powernet
Few topics are higher on the minds of CIOs and technology buyers than cybersecurity. Join security experts from Powernet, Caryn Reiker and Chris Ghosio, as they discuss the highly volatile and ever-shifting threat landscape and what partners can do to protect their customers’ data. This is a must-attend session for any channel partners or providers looking to add security solutions or add power to their current security portfolios.
  
Thursday, January 31, 2019
8:30am
Thursday - 1/31/19
Keynote Presentation ()
Keynote Presentation by McAfee
K-07
McAfee
  Keynote Presentation
9:00am
Thursday - 1/31/19
Keynote Presentation ()
Keynote Presentation by Uber: How Uber is Making IoT & Telecom a Competitive Advantage
K-03
  Keynote Presentation
9:30am
Thursday - 1/31/19
Keynote Presentation ()
Keynote Presentation by Google Cloud - Machine Learning and Team Communication
K-04
Google Cloud
The way we work is changing. Teams are no longer confined to single offices, but span the entire world. In fact, more than half of the workforce will contribute remotely by 2020, so businesses require purpose-built tools to help employees succeed. As a result, it’s important to build tools reflective of the way we work, accelerating productivity, as opposed to being a roadblock to getting work done. The communications tools of the future will bring us closer together and make collaboration more productive whether we’re in a meeting room, at our desks, or on mobile while on the road, and machine learning is playing an increasingly important role. In this session, Google Cloud Office of the CTO Executives Diane Chaleff will discuss the changing communication landscape in the enterprise, including: - Why users appreciate specialization in an application over one with many functions - How to adjust strategy and product design to meet team the collaboration needs Google continues to see - Machine learning’s role in facilitating team collaboration and communication, like bots and audio/visual suggestions
  Keynote Presentation
10:00am
Thursday - 1/31/19
Keynote Presentation ()
Keynote Presentation by Coredial
K-05
  Keynote Presentation
10:30am
Thursday - 1/31/19
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote by AppFusions: Modern Digital Experiences with Security, Privacy, Consistency, Performance (Accelerated Blockchain/Digital Ledger Technologies)
K-06
Wake up for a big bang keynote about modern digital experiences that accelerate development and delivery at scale, while not compromising security or performance, and in fact leveraging it. Let's discuss the path to demystifying and mastering DLT strategic record keeping with real use cases, practical journeys, opportunities and accessibility, but most importantly, proven results i.e. high performance, zero knowledge, partially homomorphic searchable encryption i.e., millions of transactions per second.
  Keynote Presentation
11:00am-4:00pm
Thursday - 1/31/19
()
CVx/ITEXPO Exhibit Hall Open
X-06
  
11:15am
Thursday - 1/31/19
(CVX Theatre on Expo Floor)
Building an Effective Channel Program
CVX-03
Telesystem
A telecommunications veteran of more than 20 years, Bruce Wirt has successfully launched national channel programs at both NetCarrier (2007-2016) and Telesystem (2016-present) by focusing on team building, a sense of shared mission and accountability. Currently the Executive Vice President and Chief Business Development Officer at Telesystem, Bruce is also a contributing writer to Channel Vision Magazine, and outside of Telesystem works with organizations across the U.S. to emcee events. Each year at CVx, Bruce brings his vision for building a channel program to life in his 30 sessions.
  
12:15pm
Thursday - 1/31/19
(CVX Theatre on Expo Floor)
Re-Mastering Sales Fundamentals
CVX-04
BullsEye Telecom
Emerging technologies and disruptive services are becoming common within communications and IT channels, but even within this rapidly changing environment, sales fundamentals – at risk of becoming a lost art – are as relevant as ever. In this session, veteran channel executive Brian Babich will discuss how long-proven sales strategies still apply to today’s marketplace and how sales departments can re-engage those skills to fill their funnels and turn prospects into customers.
  
1:00-1:55pm
Thursday - 1/31/19
MSP Expo ()
MSPs & The IT & Cybersecurity Skills Gap
MSP-12
Continuum
Nuspire
Shield4UC
Brandywine Technology
IT talent can be hard to find – and when organizations find the people they want, those individuals can be expensive to hire and retain. This session will discuss what skills are most in need, why, and what MSPs can do to fill the gap for their business customers. 
  MSP Expo
1:15pm
Thursday - 1/31/19
(CVX Theatre on Expo Floor)
If the Cloud is the New Data Center, then Internet is the New LAN
CVX-05
Telstra
Programmable networks are changing the game in terms of how businesses can utilize the Internet. Telstra cloud and data center specialist Rick Huffman will lead this interactive session covering the many facets to consider when implementing this “new LAN” – from cloud exchanges and connectivity to security, performance and control – and the role that can be played by TPN (Telstra Programmable Network).
  
2:00-2:25pm
Thursday - 1/31/19
MSP Expo ()
Another Chasm Crossed! What to Expect from Cloud Communications in 2019
MSP-13
Jive Communications
Now more than ever, businesses should be thinking outside of the box when it comes to how they communicate internally and with their customers. Collaboration, mobility, and flexibility are no longer options in today’s competitive marketplace. This session will take a look at what’s to come in 2019.
  MSP Expo
2:15pm
Thursday - 1/31/19
(CVX Theatre on Expo Floor)
How to Sell VoIP
CVX-06
Bicom Systems
The VoIP market is expected to grow into a $140 billion industry by 2021. Yet data shows that nearly half of all businesses do not use VoIP, and the other half often do not use it to its full potential. So why this disconnect between opportunity and actual use? In this session, Bicom Systems’ Saulio Reyes will discuss how to break through to companies that are not using VoIP in order to find your niche in this still-booming industry.
  
2:30-2:55pm
Thursday - 1/31/19
MSP Expo ()
Managed WAN and Reliable Cloud Services
MSP-14
128 Technology
As enterprises increasingly consume SaaS and transition to the cloud, revenue opportunities for MSPs are shifting. With this transition, applications are increasingly located outside of branch locations, which makes managing the end-to-end quality and reliability of sessions important. MSPs have opportunities to leverage multi-path routing to manage the edge and WAN for enterprises and to deliver cloud services more reliably by employing SD-WAN technologies. Erik Thoen of 128 Technology
  MSP Expo
3:00-3:55pm
Thursday - 1/31/19
MSP Expo ()
Cloud-Delivered Managed Security: Fad or Future?
MSP-15
EventTracker, A Netsurion Company
STASH Secure Data
InfoSecEnforcer.com
Tehama
Midsize organizations face a daunting challenge. They are under attack by the same sophisticated security threats as their large enterprise counterparts, yet lack the financial resources, skills and staff to implement the advanced protection they need. The same challenges are placed onto the shoulders of service providers, who are entrusted to support these midsize enterprises. With 87% of midsize enterprises investing in security-as-a-service over the next 12 months, how are MSP’s adapting? In this session, Ken will present a new approach MSPs are taking to address this security gap and to answer the call from their clients for more robust risk management in a more simplified, cost-effective, and flexible way -- from the cloud. Attendees will learn: - The advantages and disadvantages of utilizing security-as-a-service -- from an MSP perspective - How MSPs are tackling multi-cloud and hybrid IT challenges by utilizing cloud-delivered security - Real-world use cases being addressed by MSPs and the value they are generating as a result
  MSP Expo
4:15pm
Thursday - 1/31/19
4:25pm
Thursday - 1/31/19
Keynote Presentation ()
IDEA Showcase Opening Keynote
GS-03
  Keynote Presentation
8:00pm
Thursday - 1/31/19
SPECIAL EVENT ()
Networking After Dark - CVx/ITEXPO Party at The Atlantic Hotel
X-08
  SPECIAL EVENT
Friday, February 01, 2019
9:00-9:25am
Friday - 2/1/19
MSP Expo ()
Managed Services Opportunities for SD-WAN
MSP-16
Fujitsu
The SD-WAN market is expected to balloon to several billion dollars within the next five years. Analysts predict a large percentage of businesses will acquire SD-WAN as a managed service from MSPs. This presentation will explore the steps MSPs need to go through in selecting and implementing the SD-WAN solution. It will also discuss the process of deploying and managing SD-WAN networks for businesses and organizations. 
  MSP Expo
9:30-9:55am
Friday - 2/1/19
MSP Expo (Room 316)
How AIOps+ Will Drive New Revenue Streams for MSPs
MSP-22
FixStream
In this MSP Expo session, FixStream founder and CEO Sameer Padhye will discuss how AIOps+ enables MSPs to drive a new generation of innovative enterprise application management services.
  MSP Expo
10:00-10:25am
Friday - 2/1/19
MSP Expo ()
The Costly Mistake of Being Unprepared
MSP-17
Corporate Blue
Atlanta spent millions to clean up the Ransomware attack earlier this year. Could the city have been better prepared? Would the damage have been so crippling? Lack of resources often lead to gaps in security posture leading to costly and inconclusive incident response ventures. This talk will use the recent Atlanta ransomware incident and how the city responded to it. We will use Atlanta as a case study in examining the costly mistakes of being underprepared. The goal of this presentation is to provide insight to IT and organizational decision makers of the incident response process, costs, outcome, and how preparing can prevent costly IR ventures. This talk will cover the following topics: - The Atlanta ransomware incident and timeline; - Incident Response process; - The true costs of being underprepared.
  MSP Expo
10:30-10:55am
Friday - 2/1/19
MSP Expo ()
Transforming the MSP Business from the Inside
MSP-18
Accedian
This session will give business leaders concrete takeaways that will help them build and retain stronger vendor/provider relationships. These include setting common goals, reviewing expectations and needs and identifying resources to help win deals and gain traction. Exactly how vendors approach the MSP means everything to the relationship. In a competitive landscape its importance for MSPs get up and running quickly, but deeply understanding the business model and finding ways to accelerate how MSPs can operationalize or monetize a service has to be done the right way so that the relationship that is built can be a strong-long lasting one. It’s not only about signing contract. Education and team building needs to happen at the very start. Onsite and virtual workshops will take this relationship to the next level. Working together from the beginning will transform the MSP business into a trusted partner. MSPs can’t just wait for a new checkpoint such as a new hardware/software refresh. They need to be proactive in order to keep relationships between vendors and customers strong. Without it, it makes it challenging for both parties to succeed.
  MSP Expo
11:00-11:55am
Friday - 2/1/19
MSP Expo ()
New Threats Call for New Solutions: Winning in the War Against Cybercrime
MSP-19
Webroot
Cybercrime is expected to lead to $6 trillion in loses worldwide by 2020. Increasingly sophisticated cybercriminals are targeting essential business data, assets, and infrastructure to maximize profits. And these new techniques pose an existential risk to many small businesses. Join Webroot Sales Engineer Nathan Svec for an enlightening glimpse into the current cyber threat landscape, what new threats mean for MSPs and their clients, and how MSPs can protect their clients against the next generation of online risk. Topics that will be covered include: Today’s shifting lineup of top cyber threats The threat that dethroned ransomware as #1 for MSPs and SMBs in 2018 Why a layered security approach is critical to protecting your clients today
  MSP Expo
11:30-11:55am
Friday - 2/1/19
MSP Expo ()
Session Details in Development
MSP-21
  MSP Expo
11:00am-2:00pm
Friday - 2/1/19
()
CVx/ITEXPO Exhibit Hall Open
X-10
  
1:45pm
Friday - 2/1/19
()
CVx/ITEXPO Giveaways
X-11
  

ASSOCIATION PARTNERS

ANALYST PARTNERS